dns has been awarded ISO 9001 certification for both its professional services and managed security services suite. The accreditation adds dns to a list of organisations who are committed to quality management and customer satisfaction.
ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met.
Its focus on processes and customer satisfaction rather than procedures means it is very applicable to service providers with greater emphasis on customer satisfaction, process management and measurement, and continual improvement.
Many organisations prefer to work with ISO 9001 accredited companies due to their high service quality, efficient processes, high customer satisfaction levels and increased productivity. Additionally it is fast becoming a prerequisite to engaging with the public sector.
Commenting on the certification, Finance & Operations Director, Cameron Macintyre said, “dns is growing rapidly and it is vital that we retain our key foundations of high quality and customer satisfaction. ISO 9001 certification helps us to build these foundations into dns’ day-to-day processes and helps us to communicate to our customers that we are dedicated to meeting their needs.”
“Working towards ISO 9001 certification wasn't a case of establishing a new system, but rather documenting our existing procedures to ensure that they met the standard. We will continue to audit and improve our quality management system and make sure it facilitates customer service as efficiently as possible."
